Privacy Policy
Last updated: March 23, 2026
GRANDLINE Company LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grandlinecompany.com and make purchases through our platform.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, postal address, and phone number
- Payment information (processed securely through Stripe)
- Order history and transaction details
- Communication preferences
- Any other information you choose to provide
2. Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website or source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and product offerings
- Detect and prevent fraud
- Comply with legal obligations
4. Payment Processing
All payment transactions are processed through Stripe. We do not store your credit card information on our servers. Stripe's privacy policy governs the collection and use of your payment information. For more information, visit Stripe's Privacy Policy.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (shipping, payment processing)
- Legal authorities when required by law
- Business partners with your explicit consent
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Request data portability
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Order information is retained for a minimum of 5 years for tax and compliance purposes.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@grandlinecompany.com
- Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110